At Lakota Ridge, we value your privacy and are committed to protecting your personal information.

Information We Collect

When you visit our website or place an order, we may collect:

• Your name

• Email address

• Shipping and billing address

• Phone number (if provided)

• Payment information (processed securely through our payment providers)

• Order history

• Website usage information collected through cookies and analytics

How We Use Your Information

We use your information to:

• Process and ship your orders

• Respond to questions and customer service requests

• Send order confirmations and shipping updates

• Improve our website and shopping experience

• Send marketing emails if you've chosen to subscribe

Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers that help us operate our business, including payment processors, shipping carriers, email marketing services, and website providers.

Cookies

Our website may use cookies to improve your browsing experience, remember preferences, and analyze website traffic.

Your Rights

Depending on where you live, you may have rights regarding your personal information, including requesting access, correction, or deletion.

Contact

Questions about this Privacy Policy?

Please contact us through our Contact page or email us at:

info@kotasridge.com

By using our website or placing an order, you agree to these Terms & Conditions.

Products

We strive to accurately display our products, fragrances, and colors. Because many of our items are handcrafted, slight variations may occur and are part of their unique character.

Pricing

Prices are listed in U.S. dollars and may change without notice.

Orders

We reserve the right to refuse or cancel orders if fraud, pricing errors, or inventory issues are suspected.

Intellectual Property

All website content, including photographs, product descriptions, logos, and designs, is the property of Lakota Ridge and may not be copied or used without written permission.

Limitation of Liability

Lakota Ridge is not responsible for damages resulting from improper use of our products. Please follow all safety and care instructions included with your purchase.

Changes

We may update these Terms & Conditions at any time. Changes become effective once posted on this website.

We want you to love your purchase from Lakota Ridge.

Shipping

Orders are typically processed within 2–5 business days unless otherwise noted.

Once your order ships, you'll receive tracking information by email.

Shipping times may vary depending on your location and the shipping carrier.

Local Pickup

If local pickup is available, you'll receive pickup instructions once your order is ready.

Returns

Because many of our products are handcrafted, all sales are final.

If your order arrives damaged or incorrect, please contact us within 7 days of delivery.

Include:

• Your order number

• Photos of the damaged item(s)

• A brief description of the issue

We'll work with you to make it right whenever possible.

Lost Packages

Lakota Ridge is not responsible for packages lost or delayed after they have been accepted by the shipping carrier. If your package appears to be lost, we'll gladly help you file a claim with the carrier.

To get the most enjoyment from your Lakota Ridge candle, follow these simple care tips.

Before Lighting

• Trim the wick to ¼ inch before each burn.

• Place your candle on a heat-resistant surface away from drafts.

During Use

• Allow the wax to melt evenly across the top during the first burn to help prevent tunneling.

• Do not burn your candle for more than 4 hours at a time.

• Keep the wax free of wick trimmings and debris.

Safety

• Never leave a burning candle unattended.

• Keep away from children and pets.

• Do not burn near anything flammable.

• Discontinue use when approximately ½ inch of wax remains.

Proper candle care helps maximize burn time and ensures a safe, enjoyable experience.